Parts & Service

Our Parts and Service team or your local dealer can help you address any equipment problem. If your equipment needs service, experienced service technicians are there to help you troubleshoot. A team member is just an email away. Be sure to use the troubleshooting tips below! 

Parts Catalogue
Get Service 

Parts Catalogue

Replacements and spare parts are available. Identify the part you need and email us at or contact your local dealer. Click here to see the Parts Catalogue.


Get Service

If you encounter an equipment problem or failure, our service team or your local dealer will help you get back up and running. If you need our technicians to service a device at the factory, then we have streamlined shipping and handling procedures to make this as easy as possible for you.


Returning Goods for Repair U.S.A.
Returning Goods for Repair Canada
Returning Goods for Repair International
Payment and Return Shipping Instructions

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Troubleshooting Tips

In our experience, the majority of problems are related to batteries and damaged cables.

Please check the following:

1. The condition of your battery under load - rechargeable batteries do not last forever. To test:
  1. Monitor the battery voltage directly at the battery posts with the product in an OFF state.
  2. Turn the unit ON and monitor the voltage over a period of 10 minutes. A defective battery voltage will quickly drop. All Sensors & Software products operate from 12V DC. A voltage of less than 11V DC indicates battery failure in the near future.
  3. Replace defective battery and retry the product.

2. The condition of each cable connector and receptacle.
  1. Visually inspect for proper mating, loose pins, moisture, dirt and debris.
  2. Clean as required, reinstall and retry the product.
  • If the error message still occurs, move on to the next cable connection.
  • If the problem seems to be intermittent, run the product in continuous mode and wiggle the cable connections to see if you can isolate the point of failure.
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